Asked Questions

Q

Can I add to an order that I just placed online?

A

Please contact The Identity Group at 877-494-6433 (4winged) as soon as possible to check on adding to your order.

Q

Will I get an order confirmation?

A

Yes, you will receive an automated email confirmation once you have completed the order.

Q

How long does it take to process my order?

A

Please allow 24-48 business hours to process all in-stock items. Please remember to allow for UPS shipping time.

Q

What happens to my order if my credit card declines?

A

When you place your order online, the system will not allow you to complete the order if the credit card is invalid or declines.

Q

How do I know that my order has been submitted?

A

Once an order has been placed you will receive an order number and an automated email confirmation.

Q

How do I know my credit card information will be secure if I place an order online?

A

Your privacy is very important. The website will encrypt your credit card number when sent over the Internet. Placing an order online at your company store is safe.

Q

What if my product has a flaw?

A

If an item arrives with a factory flaw, please review the Policies link.